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Terms & Conditions

Welcome to Mentana Health (“Mentana”, “we”, “our”, or “us”). By accessing or using our website, services, consultations, assessments, or therapy-related offerings, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our services.

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1. About Mentana Health

Mentana Health is a mental health and wellness platform that connects users with mental health professionals, therapy services, educational content, and related wellness resources.

Our services may include:

  • Online therapy sessions

  • Mental health consultations

  • Assessments and screening tools

  • Educational content and resources

  • Therapist matching and recommendations

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2. Eligibility

You must be at least 18 years old to use our services independently.

If you are under 18 years of age, you may only use our services with the involvement and consent of a parent or legal guardian.

By using our platform, you confirm that:

  • the information you provide is accurate,

  • you are legally capable of entering into a binding agreement,

  • and your use complies with applicable laws.

 

3. Not Emergency Services

Mentana Health does not provide emergency medical or psychiatric services.

If you are experiencing:

  • suicidal thoughts,

  • self-harm urges,

  • medical emergencies,

  • or situations involving immediate risk,

please contact local emergency services, a crisis helpline, or visit the nearest hospital immediately.

Our platform is not designed for crisis intervention or emergency response.

 

4. Therapy & Mental Health Services

Therapy outcomes vary from person to person. We do not guarantee specific emotional, psychological, medical, or personal outcomes from therapy or counseling services.

The relationship between a therapist and a client is personal and individualized. Mentana Health does not guarantee compatibility between users and therapists.

Users are responsible for:

  • attending scheduled sessions,

  • participating honestly,

  • and making informed decisions regarding their mental health care.

 

5. Appointments, Cancellations & Rescheduling

Users may book sessions through our platform subject to therapist availability.

Cancellation and rescheduling policies may vary. Unless otherwise stated:

  • cancellations made less than 24 hours before a scheduled session may not be eligible for refunds,

  • missed sessions may be treated as completed sessions.

Mentana Health reserves the right to modify scheduling policies at any time.

 

6. Payments & Refunds

Fees for consultations, therapy sessions, subscriptions, or other services will be displayed before payment.

Payments are processed through third-party payment providers.

Refunds, if applicable, are subject to our refund policy and may be evaluated on a case-by-case basis.

Mentana Health reserves the right to:

  • change pricing,

  • introduce new services,

  • or discontinue services without prior notice.

 

7. User Conduct

You agree not to:

  • misuse the platform,

  • harass therapists or other users,

  • impersonate another person,

  • provide false information,

  • upload harmful or unlawful content,

  • attempt unauthorized access to our systems.

We reserve the right to suspend or terminate access for users violating these Terms.

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8. Privacy & Confidentiality

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

While therapists are expected to maintain professional confidentiality standards, confidentiality may be limited where disclosure is legally required, including situations involving:

  • risk of harm,

  • abuse,

  • or legal obligations.

 

9. Intellectual Property

All content on the Mentana Health website, including:

  • branding,

  • logos,

  • graphics,

  • text,

  • resources,

  • assessments,

  • and website design,

is the intellectual property of Mentana Health unless otherwise stated.

You may not reproduce, distribute, or commercially use our content without written permission.

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11. Third-Party Services

Our platform may include links or integrations with third-party services, including payment processors, communication platforms, or external websites.

Mentana Health is not responsible for:

  • third-party content,

  • policies,

  • or service interruptions.

 

12. Limitation of Liability

To the fullest extent permitted by law, Mentana Health shall not be liable for:

  • indirect or consequential damages,

  • emotional distress,

  • loss of data,

  • loss of profits,

  • or outcomes arising from the use of our services.

Users access and use our platform at their own discretion and risk.

 

13. Termination

We reserve the right to suspend or terminate access to our platform if:

  • these Terms are violated,

  • misuse is detected,

  • or continued use creates risk to users, therapists, or the platform.

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